AMETEK MOCON offers permeation testing for both films and finished packages to ensure package integrity and help define or optimize a product's shelf life. As consultants, our team of expert scientists is able to provide tailored solutions to our clients' challenges and unique applications. As the leading expert in package and film analysis we help our customers achieve total package integrity with package and film testing.
MOCON has certified labs across the globe to help meet the needs of our customers and quickly solve their challenges with minimal downtime.
Learn more about our offerings for testing services.
AMETEK MOCON is always here to help you keep your lab running. Technical support is included for all MOCON analyzers. Our highly trained service technicians are available to help you via phone/email/remote connection during business days, from Monday-Friday 8AM to 5PM US Central time (Not on Holidays).
AMETEK MOCON offers repair services for its MOCON permeation instruments either at its MOCON Factory or in the field. We offer standard repair services to all customers, and Quick-Turn MOCON Factory repair service for customers on a Preventative Maintenance service contract. Kit based repairs are available to replace similar wear parts.
Need spare parts or consumables?
Fill out our Service & Support Form or email us at
orders.mocon@ametek.com
Need technical support or troubleshooting?
Fill out our Service & Support Form or email us at
info.mocon@ametek.com
Need to send in your instrument for repair services, calibration, or certification?
Download and complete the service form HERE, email to
repairs.mocon@ametek.com
Global Service
AMETEK MOCON provides global service though our own offices and our distributors. Please contact us to help you find your service provider. Service offerings vary from provider to provider so please visit our
Sales Network to find your local service provider.
For more information please see our
Service Request Forms page.
1. Basic Plan: Calibrations and Certifications
Keep your analyzers accurate with our Basic Plan, which covers calibration and certification. With the Basic Plan, your analyzers are cleaned, an annual wear kit is installed (O-rings, batteries, etc.), auxiliary sensors are calibrated, operation is verified, certified, and you receive a certificate of compliance (certificate of calibration for OXTRAN 2/21T). A NIST traceable certification film is included for every instrument type. Basic Plan customers are also entitled to discounts on training, parts, and lab testing.
The Basic Plan can be fulfilled at MOCON Factory or in the field. Factory service comes with a guaranteed turnaround time – please ask us for more details on this. Field service PM trips include carrying repair kits on hand to make common repairs fast, on-site. Also, for Field Service, because our technicians are already on your site, operator training is included – that’s the extra mile we go.
All NEW MOCON Analyzers get a 4-year warranty on all predictive preventative maintenance parts as long as they stay on a Basic or Plus plan.
2. Plus Plan: Predictive Preventative Maintenance Plans
In addition to all the features offered in our Basic Plan, the Plus Plan adds predictive preventative maintenance of parts to the plan’s offering. The Plus plan proactively replaces major components (sensors, valves, and more) just before their end-of-life, offering you maximum uptime. Combined with calibration and certification, the Plus Plan helps your analyzer stay accurate and be ready. Every MOCON Permeation Analyzer has its own Basic and Plus Plan offerings, so that you can prioritize the higher level Plus plan of service for your higher demand analyzers. There is also a 4-year warranty included for analyzers on a Plus plan and new analyzers on a Basic plan, which stands behind our commitment to minimize downtime and for your analyzer to be ready for the demands of testing.
For more information please see our
Service Request Forms page or to
view the full terms and conditions please see MOCON Annual Service Contract Terms & Conditions
As the industry leader, AMETEK MOCON is the best place to go for instrument training and applications support with videos and webinars. Our experts have decades of experience in permeation and package testing. Combined with our thousands of analyzers installed in the field you can expect the gold standard in learning. We offer basic to advanced operator training at AMETEK MOCON factory or in the field at your facility.
We also offer basic to advanced applications training from our lab personnel at an AMETEK MOCON factory or at your site.
Visit our
Resource Library to view resources and videos on our MOCON products.
Downloads
Software
Our MOCON Permeation Analyzer software updates are not currently provided for download. Please contact your local AMETEK MOCON Service & Support Group to learn more about current software updates.
Software Terms and Conditions
If a Product includes the licensure of any MOCON-provided software, which term shall include program code together with applicable technical documentation, containing specifications, instructions, and/or other information accompanying such software or made available by MOCON from time to time (collectively "Software"), MOCON hereby grants to the Customer a non-exclusive, nontransferable, revocable, and limited license to use the Software for its internal purposes and solely in conjunction with the use of Product to which it relates. Customer acknowledges that the Software may also be subject to additional terms and conditions set forth in executable or electronic license agreements, which shall control and govern all such licensed Software use to the extent necessary to resolve any conflict with other Terms. Subject to the terms of such license agreements, all rights not expressly granted under the terms and conditions of sale are reserved, and all other uses of the Software are subject to the Terms as well as the payment of any applicable Software license fees, including fees for specific Software functionalities, as identified by MOCON in writing. Software updates or upgrades may be free of charge or for a fee to be determined by MOCON on a case by case basis.