Our AMECare program provides a variety of service solutions designed to maintain your equipment and ensure performance throughout every instrument’s lifecycle. When it comes to calibration and repair for package testing instruments, we know every customer has unique concerns. That’s why we offer multiple options to suit your budget, timeline, and industry requirements.
Why choose AMECare preventative maintenance?
- Ensure reliable performance with regular service and calibration
- Know your annual cost-of-ownership
- Customize your service plan as needed
With our trained service technicians, your instrument is in the best possible hands. Proper calibration and maintenance help ensure credible results you can trust.
See our AMECare data sheet for more information about the service plans that are available in Europe for Dansensor instruments.
We are always ready to help you keep your production running. Technical support is available for the complete Dansensor package testing product line through our AMECare service plans.
Our network of highly trained service technicians is available to help you during local business hours via phone/email/remote connection. They can help you with troubleshooting and answer your questions about AMECare, service contracts, loaner units, and existing service cases.
Find your local Dansensor service partner on the
AMETEK MOCON Sales and Service Network.
We offer repair services for the complete Dansensor product line at our service point or in the field. Choose the
AMECare Plus plan for an all-inclusive service plan with repair service, spare parts, and labor.
Repair Services
- Rental units offered while your unit is being serviced or repaired (not available for all products) – with AMECare plans, rental units can be sent prior to scheduled service for minimal downtime.
- Parts are stocked in several locations worldwide to minimize customer downtime.
- Fast repair and rapid turnaround of instruments when instruments are returned to a MOCON factory or at an authorized local distributor.
Global Service Providers
AMETEK MOCON provides global service though our own offices and our distributors.
- Denmark, France, Germany, Italy and Spain
Need to send in your instrument for repair services or calibration? Please fill out and submit the Return form (RMA).
Note: Customers can log in to the customer portal and track their cases on the Customer Portal
If you don't already have an account, it is free and easy to sign up here.
- All other countries
Service offerings vary by provider and region. Follow the AMETEK MOCON Sales and Service Network link to find representation in your area.
Certified Parts
Your instrument is a sophisticated, precise measurement tool. To keep it operating at its maximum productivity levels, we recommend that you use only AMETEK MOCON certified parts. All of our parts are guaranteed to perform to our rigorous design specifications.
For Dansensor Packaging Testing Instruments, we offer 3 types of pre-sale testing:
1. Product Qualification – Basic
2. Pre-Sales test - Detailed
3. Pre-Sales test - Detailed, incl. video and extended report
Requests for tests must be submitted through
your local sales and service provider.
Prices for package testing vary by country – speak with your local sales representative for more information. Detailed testing is always subject to a service charge.
Product Qualification
This type of testing assists with determining if the instrument is the right choice for a certain product or package type. You will receive a simple description that tells whether the instrument is a recommended solution or not. No details like values, settings, or picture documentation are provided.
- Expected turnaround time is 3-5 working days (after sample packages are received)
- Minimum sample quantity: 10
- Price: Free of charge in some regions. Ask your local sales representative what the price is in your region.
Detailed Testing
Focus on complete testing and parameter verification. You will receive a detailed report that explains all settings, values, recommended parts list, and findings related to this test. Details will include limited pictures of setup and testing performed, graphs of measurements, etc. This is done to assist customers with finding the correct setup for their products.
- Expected turnaround time is 1-2 weeks (after sample packages are received)
- Maximum 3 different packaging types
- Minimum sample quantity of each type: 25
If several test types are required (e.g. Burst, Creep, Leak) the minimum sample quantity of each packaging type is 50.
- Price: Ask your local sales representative
Detailed testing, incl. video and extended report
In addition to the features explained in “Detailed testing”, this report contains further pictures, graphs, and video recordings of all package test types. Video recordings are to ensure all the testing is easily reproduced by customers and can be used by customers to build their own standard operating procedure (SOP).
As an industry leader, AMETEK MOCON is the best place to go for support for MAP technology training and applications. Our experts have decades of experience in Modified Atmosphere Packaging (MAP) and package testing.
Training
We offer basic to advanced operator training and application training. Various training options are included in AMECare service plans. Reach out to your local sales and service provider to book a training that meets your needs and requirements.
Resources