We are always here to help you keep your production running. Technical support is available for the complete Dansensor package testing product line through various service contracts.
Our highly trained service technicians are available to help you during business hours via phone/email/remote connection Monday-Friday:
EMEA & APAC: 8AM to 4PM, CET (not on holidays).
Americas: 8AM to 5PM US Central time (not on Holidays).
We offer repair services for the complete Dansensor product line at our service point or in the field. We offer standard and expedited repair services for instruments returned to an AMETEK MOCON factory.
Looking to order spare parts or consumables?
Please email your request to:
EMEA & APAC:
order.dk.mocon@ametek.com
Americas:
orders.mocon@ametek.com
Need to send in your instrument for repair services or calibration?
Download and complete the service form located in the “Downloads” tab, email to:
EMEA & APAC:
service.dk.mocon@ametek.com
Americas:
repairs.mocon@ametek.com
Need technical support or troubleshooting?
Fill out our Service & Support Form or email us at
support.dk.mocon@ametek.com
Repair Services
• Rental units offered while your unit is being serviced or repaired. (not available on all units)
• Parts are stocked in several locations worldwide to minimize customer downtime
• Fast repair and rapid turnaround of instruments are achieved when instruments are returned to MOCON factory or at an authorized local distributor
Need repair services?
Please see our
Service Request Forms page.
Certified Parts
Your instrument is a sophisticated, precise measurement tool. To keep it operating at its maximum productivity levels, we recommend that you use only AMETEK MOCON certified parts. All of our parts are guaranteed to perform to our rigorous design specifications.
Global Services
AMETEK MOCON provides global service though our own offices and our distributors. Please
contact us to help you find your service provider. Service offerings vary by provider and region. Follow the
AMETEK MOCON Sales Network link to find representation in your area.
1. Calibrations
Keep your instruments accurate with our calibration service. Know that your results are correct every time by always keeping your instruments in calibration. We highly recommend calibrating your Dansensor products once a year. We put high value in carry out fast and effective calibrations on every Dansensor instruments. A total of maximum 7 days are our estimated time for calibration until the instruments are returned to the owner. For more information please email
service.dk.mocon@ametek.com (EMEA & APAC) or
info.mocon@ametek.com (Americas) or fill out the form below.
2. Preventative Maintenance Program
We offer preventative maintenance contracts to keep your instruments accurate and ready. We offer a variety of options. For more information contact us at
service.dk.mocon@ametek.com (EMEA & APAC) or
info.mocon@ametek.com (Americas)
or fill out the form below.
For more information please see our
Service Request Forms page.
AMETEK MOCON offers package integrity testing to help define or optimize a product's shelf life. As consultants, our team of expert scientists is able to provide tailored solutions to our clients' challenges and unique applications. As the leading expert in MAP Technology and Leak Detection we help our customers achieve total package integrity with MAP and Leak testing.
We have certified labs across the globe to help meet the needs of our customers and quickly solve their challenges with minimal downtime.
Learn more about our offerings for testing.
As the industry leader, AMETEK MOCON is the best place to go for MAP Technology training and applications support with videos and webinars. Our experts have decades of experience in Modified Atmosphere Packaging (MAP) and package testing. Combined with our thousands of instruments installed and in use in the field, you can expect the gold standard in learning. We offer basic to advanced operator training at an AMETEK MOCON factory or in the field at your facility. We also offer basic to advanced applications training from our support and service personnel at an AMETEK MOCON factory or at your site.
Visit our
Resource Library to view resources and videos on our Dansensor products.